Guarantee / Return Policy
I would like to thank you for your interest in our Bearded Dragons. They've proven a wonderful addition to (and have become the showpiece of ) our private collection. All of bearded dragons are housed indoors.
We dont guarantee gender, unless otherwise noted on the Currently Available page. All individual hatchlings are approximately 6-7 inches in length before shipping. All animals for sale are guaranteed to be healthy, established eaters.
Over the years we've ordered many different animals through mail. Excited and anticipating their arrival, the big day comes... you open the box to find one disappointment after another. Whether it not being the size of what they were supposed to be, the wrong sex on guaranteed sexed animals, the red animal that came in with no color, the animal that just looks skinny, dehydrated, and sickly, or something happened in shipping and the animal arrived dead.
If ever when you order an animal from us and the big day comes and you open the box and it makes you feel this dissapointment for any reason, (as I have been there many times) call us or email us and tell us that you aren't happy with what you ordered; that you would like to return the animal. We will refund your money upon your shipping back the animal.
We guarantee the health of all dragons for 6 weeks after purchase. This guarantee will bring your dragon to a minimum of 10 weeks old, 8 inches+ and should ensure a proper adjustment to its new home.
It is our responsibility to answer any questions or concerns that you may have.
It is your responsibility if an animal isn't feeding or acting 'funny' or you have questions or concerns to please notify us asap, and not a week later, as small animals can go down hill very fast and it may just be a minor change in its habitat.
**I want to make this a clear as possible as we are still getting emails as to what if the animal doesn't make it during shipment. If the animal doesn't make it, including delayed shipments due to transportation, we will either refund your money or give you a replacement animal. It is our responsibility to ensure safe arrival of your dragon.
*EXCEPTION* - If you aren't available for delivery of the dragon for any reason - the shipping guarantee is forfeit due to negligence on your part.
~Please note that we do not refund shipping charges.~
**Our breeders and currently available dragons have not been tested for adenovirus. Adenovirus is believed to be present in many/most bearded dragons, including ours. For those of you who wish to test - a positive tested animal may be returned to us within 6 weeks and a refund issued for the purchase price. *We do not refund shipping fees or testing costs.
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